Mattersight (NASDAQ:MATR) was downgraded by Zacks Investment Research from a “hold” rating to a “sell” rating in a report released on Wednesday.

According to Zacks, “Mattersight Corporation, formerly known as eLoyalty Corporation, operates as an enterprise analytics service provider. The Company’s Behavioral Analytics service captures, analyzes, and creates insight from unstructured conversations, emails, employee desktop activity, and customer data. Services offered by the Company is applicable in improving call center performance, increase customer satisfaction and customer retention, reduce fraud, and streamline back office operations. Mattersight Corporation is based in Lake Forest, Illinois. “

Separately, ValuEngine lowered shares of Mattersight from a “sell” rating to a “strong sell” rating in a research note on Friday, September 1st.

Shares of Mattersight (NASDAQ MATR) opened at $2.65 on Wednesday. The company has a current ratio of 1.35, a quick ratio of 1.35 and a debt-to-equity ratio of -2.61. Mattersight has a fifty-two week low of $2.10 and a fifty-two week high of $4.05.

Mattersight (NASDAQ:MATR) last posted its earnings results on Tuesday, November 7th. The software maker reported ($0.10) earnings per share for the quarter, topping the Zacks’ consensus estimate of ($0.14) by $0.04. The business had revenue of $11.34 million during the quarter, compared to analyst estimates of $11.51 million. equities research analysts expect that Mattersight will post -0.59 EPS for the current year.

A number of large investors have recently bought and sold shares of MATR. Russell Investments Group Ltd. increased its stake in Mattersight by 93.1% in the 3rd quarter. Russell Investments Group Ltd. now owns 813,991 shares of the software maker’s stock valued at $2,279,000 after buying an additional 392,491 shares during the last quarter. Boston Partners increased its stake in Mattersight by 45.6% in the 3rd quarter. Boston Partners now owns 1,184,317 shares of the software maker’s stock valued at $3,316,000 after buying an additional 370,917 shares during the last quarter. Penn Capital Management Co. Inc. increased its stake in Mattersight by 9.4% in the 2nd quarter. Penn Capital Management Co. Inc. now owns 1,072,141 shares of the software maker’s stock valued at $2,734,000 after buying an additional 91,811 shares during the last quarter. B. Riley Financial Inc. purchased a new stake in Mattersight in the 3rd quarter valued at about $138,000. Finally, Northern Trust Corp increased its stake in Mattersight by 4.2% in the 2nd quarter. Northern Trust Corp now owns 40,827 shares of the software maker’s stock valued at $104,000 after buying an additional 1,628 shares during the last quarter. Hedge funds and other institutional investors own 36.40% of the company’s stock.

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Mattersight Company Profile

Mattersight Corporation offers behavioral analytics and provides personality-based software products. The Company uses various applications, including predictive behavioral routing, performance management, quality assurance and predictive analytics (collectively, Behavioral Analytics) to analyze and predict customer behavior based on the language exchanged between agents and customers during brand interactions.

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