Zacks Investment Research upgraded shares of Mattersight (NASDAQ:MATR) from a sell rating to a hold rating in a research report sent to investors on Wednesday.

According to Zacks, “Mattersight Corporation, formerly known as eLoyalty Corporation, operates as an enterprise analytics service provider. The Company’s Behavioral Analytics service captures, analyzes, and creates insight from unstructured conversations, emails, employee desktop activity, and customer data. Services offered by the Company is applicable in improving call center performance, increase customer satisfaction and customer retention, reduce fraud, and streamline back office operations. Mattersight Corporation is based in Lake Forest, Illinois. “

Shares of Mattersight (NASDAQ:MATR) traded down $0.10 during trading on Wednesday, reaching $2.75. The company had a trading volume of 108,422 shares, compared to its average volume of 52,123. Mattersight has a 12 month low of $2.10 and a 12 month high of $4.05. The company has a debt-to-equity ratio of -2.61, a current ratio of 1.35 and a quick ratio of 1.35.

Mattersight (NASDAQ:MATR) last announced its earnings results on Tuesday, November 7th. The software maker reported ($0.10) EPS for the quarter, beating analysts’ consensus estimates of ($0.14) by $0.04. The firm had revenue of $11.34 million for the quarter, compared to analysts’ expectations of $11.51 million. equities analysts expect that Mattersight will post -0.59 EPS for the current fiscal year.

Several institutional investors and hedge funds have recently made changes to their positions in MATR. Northern Trust Corp boosted its stake in shares of Mattersight by 4.2% in the 2nd quarter. Northern Trust Corp now owns 40,827 shares of the software maker’s stock valued at $104,000 after buying an additional 1,628 shares during the period. B. Riley Financial Inc. purchased a new position in shares of Mattersight in the 3rd quarter valued at about $138,000. Russell Investments Group Ltd. boosted its stake in shares of Mattersight by 93.1% in the 3rd quarter. Russell Investments Group Ltd. now owns 813,991 shares of the software maker’s stock valued at $2,279,000 after buying an additional 392,491 shares during the period. Penn Capital Management Co. Inc. boosted its stake in shares of Mattersight by 9.4% in the 2nd quarter. Penn Capital Management Co. Inc. now owns 1,072,141 shares of the software maker’s stock valued at $2,734,000 after buying an additional 91,811 shares during the period. Finally, Boston Partners boosted its stake in shares of Mattersight by 45.6% in the 3rd quarter. Boston Partners now owns 1,184,317 shares of the software maker’s stock valued at $3,316,000 after buying an additional 370,917 shares during the period. Institutional investors and hedge funds own 36.40% of the company’s stock.

TRADEMARK VIOLATION WARNING: This report was originally published by TheOlympiaReport and is owned by of TheOlympiaReport. If you are viewing this report on another website, it was illegally stolen and republished in violation of US and international trademark & copyright laws. The original version of this report can be accessed at https://theolympiareport.com/2018/01/21/mattersight-matr-upgraded-to-hold-at-zacks-investment-research.html.

Mattersight Company Profile

Mattersight Corporation offers behavioral analytics and provides personality-based software products. The Company uses various applications, including predictive behavioral routing, performance management, quality assurance and predictive analytics (collectively, Behavioral Analytics) to analyze and predict customer behavior based on the language exchanged between agents and customers during brand interactions.

Get a free copy of the Zacks research report on Mattersight (MATR)

For more information about research offerings from Zacks Investment Research, visit Zacks.com

Receive News & Ratings for Mattersight Daily - Enter your email address below to receive a concise daily summary of the latest news and analysts' ratings for Mattersight and related companies with MarketBeat.com's FREE daily email newsletter.