Support.com (NASDAQ:SPRT) and CSG Systems International (NASDAQ:CSGS) are both small-cap computer and technology companies, but which is the better investment? We will contrast the two businesses based on the strength of their risk, analyst recommendations, valuation, institutional ownership, profitability, earnings and dividends.

Institutional & Insider Ownership

41.4% of Support.com shares are held by institutional investors. Comparatively, 99.1% of CSG Systems International shares are held by institutional investors. 17.2% of Support.com shares are held by company insiders. Comparatively, 1.9% of CSG Systems International shares are held by company insiders. Strong institutional ownership is an indication that endowments, large money managers and hedge funds believe a stock will outperform the market over the long term.

Dividends

CSG Systems International pays an annual dividend of $0.89 per share and has a dividend yield of 1.9%. Support.com does not pay a dividend. CSG Systems International pays out 34.1% of its earnings in the form of a dividend. CSG Systems International has increased its dividend for 5 consecutive years.

Risk & Volatility

Support.com has a beta of 0.48, indicating that its stock price is 52% less volatile than the S&P 500. Comparatively, CSG Systems International has a beta of 1.03, indicating that its stock price is 3% more volatile than the S&P 500.

Earnings and Valuation

This table compares Support.com and CSG Systems International’s gross revenue, earnings per share and valuation.

Gross Revenue Price/Sales Ratio Net Income Earnings Per Share Price/Earnings Ratio
Support.com $69.55 million 0.44 -$9.10 million N/A N/A
CSG Systems International $875.06 million 1.80 $66.13 million $2.61 18.12

CSG Systems International has higher revenue and earnings than Support.com.

Profitability

This table compares Support.com and CSG Systems International’s net margins, return on equity and return on assets.

Net Margins Return on Equity Return on Assets
Support.com -9.69% 6.79% 5.31%
CSG Systems International 7.77% 24.90% 8.65%

Analyst Recommendations

This is a breakdown of current ratings and recommmendations for Support.com and CSG Systems International, as provided by MarketBeat.com.

Sell Ratings Hold Ratings Buy Ratings Strong Buy Ratings Rating Score
Support.com 0 0 0 0 N/A
CSG Systems International 0 0 2 0 3.00

CSG Systems International has a consensus target price of $50.50, indicating a potential upside of 6.77%. Given CSG Systems International’s higher probable upside, analysts plainly believe CSG Systems International is more favorable than Support.com.

Summary

CSG Systems International beats Support.com on 13 of the 15 factors compared between the two stocks.

About Support.com

Support.com, Inc. provides customer support services, end user software, and cloud-based software primarily in the United States. The company offers turnkey and outsourced support services for service providers, retailers, original equipment manufacturers (OEMs), warranty providers, Internet of Things solution providers, and technology companies. Its customer support services programs include pre-purchased concierge advice, device set-up, trouble shooting, security and support, virus and malware removal, wireless network set-up, and home security and automation system support designed for consumer, and small and medium business markets. The company also provides Support.com Cloud, a software-as-a-service solution for companies to optimize support interactions with their customers using their own or third party support personnel, as well as enables companies to resolve complex technology issues for their customers, boost support agent productivity, provide ease of use for customer self-service, and enhance the customer experience. In addition, it offers end-user software products, including SUPERAntiSpyware for malware protection and removal; and Cosmos for personal computer, smartphone, and tablet maintenance and optimization. The company provides its technology support services through partners. Support.com, Inc. was founded in 1997 and is headquartered in Sunnyvale, California.

About CSG Systems International

CSG Systems International, Inc. provides business support solutions primarily to the communications industry in the Americas, Europe, the Middle East, Africa, and the Asia Pacific. The company offers revenue management and digital monetization solutions, including Advanced Convergent Platform, a pre-integrated hybrid cloud-based platform; and Ascendon, Singleview, Total Service Mediation, and Wholesale Business Management Solution platforms. It also provides customer communications management solutions, such as field force automation, analytics, electronic bill presentment, ACH, etc. for processing voice, SMS/text, print, and email messages; and payment solutions, such as cloud-based integrated suite of products and solutions. In addition, the company offers managed services; and professional services to implement, configure, and maintain its products, as well as licenses products, such as mediation, partner management, rating, and charging. It serves the media, entertainment, government, insurance, and health care industries. The company was founded in 1994 and is headquartered in Greenwood Village, Colorado.

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